Effective Date: 01/02/2026
Company Name: Eleven Network Technologies Private Limited
Brand Name: 11walls
Website: www.11walls.in
This Privacy Policy describes how Eleven Network Technologies Private Limited (“11walls”, “Company”, “we”, “our”, “us”), acting as a Data Fiduciary under the Digital Personal Data Protection Act, 2023 (“DPDP Act”), collects, processes, stores, uses, and protects personal data of individuals (“User”, “you”, “Data Principal”) who access or use the 11walls platform (“Platform”).
By accessing or using the Platform, you consent to the processing of your personal data as described in this Privacy Policy.
If you do not agree, you must discontinue use of the Platform.
We collect personal data necessary to provide PG listing and enquiry services.
Information Provided by You
Full name
Mobile number
Email address
Gender (for PG classification, where applicable)
Property details (for PG owners, including address, pricing, amenities, photos)
Profile images (if uploaded)
Payment-related details (processed through authorized third-party payment gateways)
We process personal data only for lawful and specific purposes, including:
Creating and managing user accounts
Verifying PG listings and owners
Facilitating communication between tenants and PG owners
Processing payments and subscriptions
Improving platform functionality
Preventing fraud, abuse, and unauthorized access
Complying with legal obligations
Sending service-related notifications
We will not process personal data for unrelated purposes without obtaining fresh consent.
Consent is obtained in accordance with the DPDP Act and shall be:
Free
Specific
Informed
Unconditional
Unambiguous
Given through clear affirmative action
Users may withdraw consent at any time by contacting us. Withdrawal of consent may result in suspension or termination of services where processing is necessary for providing the Platform.
We may process personal data without consent where permitted by applicable law, including:
Compliance with legal obligations
Responding to lawful government requests
Protecting legal rights
Preventing fraud or unlawful activity
Under the DPDP Act, you have the right to:
Access Information – Obtain a summary of personal data being processed.
Correction and Erasure – Request correction of inaccurate data or deletion where appropriate.
Grievance Redressal – Lodge complaints regarding processing of personal data.
Right to Nominate – Nominate another individual to exercise rights in case of death or incapacity.
Requests may be submitted using the contact details below.
We retain personal data only for as long as necessary to:
Fulfill the purpose for which it was collected
Comply with legal or regulatory requirements
Resolve disputes and enforce agreements
Inactive or dormant accounts may be deleted after a reasonable period in accordance with internal retention policies.
We implement reasonable technical and organizational measures including:
Encryption of data in transit (HTTPS/SSL)
Secure hosting infrastructure
Access controls and authentication mechanisms
Regular monitoring and security assessments
In the event of a personal data breach, we will notify affected users and the appropriate regulatory authority as required by law.
Personal data may be processed or stored on servers located outside India, subject to restrictions notified by the Government of India under applicable law. Where cross-border transfers occur, reasonable safeguards are implemented.
The Platform is not intended for individuals under the age of 18 years.
We do not knowingly collect personal data from children. If such data is discovered, it will be deleted promptly in accordance with applicable law.
We may engage third-party service providers (“Data Processors”) including:
Cloud hosting providers
Payment gateway providers
SMS and email communication providers
Such Data Processors are contractually obligated to process personal data only for authorized purposes and maintain appropriate security standards.
We reserve the right to update this Privacy Policy at any time. Updated versions will be posted on the Platform. Continued use of the Platform after changes constitutes acceptance.
For privacy-related concerns or requests:
Email: support@11walls.in
Company: Eleven Network Technologies Private Limited
Website: www.11walls.in